How long does it take to send cryptocurrency?
Cointree processes all cryptocurrency transfers instantly and the destination will notice the transfer incoming almost immediately.
When sending your cryptocurrency to another service or wallet, they may wait for the transfer to become confirmed by the miners/network before accepting it as complete. This time frame is out of our control and may take anywhere from a minute to a couple of hours (sometimes even longer) depending on the cryptocurrency and it's current confirmation times.
What should I do if I haven't received my cryptocurrency sent from Cointree?
As soon as we send your cryptocurrency, you can find the transaction hash (txid) from the Transactions page within your Cointree account. At this point, the transaction has been broadcasted globally and it's up to the destination wallet or service to update your balance on their account or wallet based on their rules and policies.
Please send this transaction hash to the support team of your destination wallet or service to help them investigate.