Feedback and complaints process

Here at Cointree, we are committed to providing excellent customer service.

If you believe that this has not been the case then we would love to hear from you.

This can be specific to yourself and a recent experience with us or a way in which we could improve our service or simply a suggestion you may have.

How to lodge Feedback or a Complaint?

When you are logged into your account you can create a new support request, then select from the drop-down menu and choose Complaints and Feedback.

Alternatively, you can email us at complaints@cointree.com

Once received we will reach out to you in order to resolve the issue or advise you of where it is at, and estimated time-frame involved.

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