Here is a guide on how you can withdraw your AUD to your bank account:
Once you are logged into Cointree, click on the 'Wallet' tab and select the 'Withdraw Cash' page. If you have not already link your bank account, you will receive the following message. You can find more information on how to link your bank account here.
Enter the amount of AUD you would like to withdraw.
You can see your total available balance of the AUD under ‘Available’. In the example below, you can see that the account currently has $107.68 AUD in their account.
You will be prevented from entering a figure higher than your total available balance, you may however choose an amount that is less than your total balance.
*Please ensure that the last 4 digits of your account number matches.
Review your withdraw summary to ensure that you are withdrawing the right amount.
The withdraw summary lists the amount you’re withdrawing - your ‘Withdraw amount’ and the fee charged by Cointree ‘Cointree fee’. For example, the customer below wants to withdraw $50 AUD.
You can then tick the “I accept the Cointree terms of service & refund policy” box and ‘Confirm’ to proceed with the AUD withdrawal.
You will then get a successful message stating “Withdrawal request in received”.
How long does it take for the funds to arrive in my bank account?
It generally takes around 3 - 5 business days for the funds to arrive in the bank account. If you still have not received it within the provided time frame, please feel free to contact our support team.