Why Haven't I Received My PayID Deposit?

PayID is generally an instant transfer between your bank and ours. However, there can be delays at times, especially for the first deposit.

We have noticed that some banks implement a delay in processing PayID payments when it is your first time using the payment option. Some banks clearly state this on their website while others do not. If your deposit hasn't arrived in your Cointree account after 1-2 business days, please contact your bank to investigate.

If there is a delay with your PayID transaction, please let our support team know and send through a receipt or screenshot of the payment with your support message.

You can create a support message here.

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