Why am I getting a "Withdrawals are not available at the moment" error?
Did you recently make your first deposit?
To help protect our members from scams, there is a 48 hour wait on withdrawals when the first fiat (AUD) deposit is received. Members are notified by both email and SMS when this protection activates.
This is a once-off for first time deposits only and members can withdrawal once the 48 hour period passes.
We have been able to protect our members from scams by having this security measure in place. We thank our members for their understanding and strongly recommend everyone read our guide on identifying and avoiding scams.
The above notes the likely scenario that you may be seeing the error message. If this situation doesn't apply to you, please reach out to our friendly team for assistance.