23rd April 2021 - Technical Issue Affecting Trading Pairs
Update 26th April 8am
We're happy to announce that the issue has been resolved and all trading pairs are back. Our team extends a huge thank you to our members for their patience.
We’re really proud to be one of the few exchanges globally to allow trading of any-asset to any-asset, that's over 18,000 trading pairs! However, a technical issue was discovered early Friday morning that has resulted in us having to temporarily disable many of them. We know this is less than ideal and apologise for any inconvenience caused. Our engineers are working hard to resolve the issue as quickly as possible.
While you’ll still be able to make buys, sells and trades on the platform, some things will be different temporarily:
Coin-to-coin trades: If you are looking to trade one coin into another, you’ll first need to trade it into bitcoin (BTC), and then into your desired coin. Normally this is done by our trading engine, saving you from having to make two transactions and pay two fees, however, this is not currently possible due to the technical issue.
Delayed order confirmation: When purchasing coins other than bitcoin, order confirmations may take longer than expected. In recent tests, we’ve seen order confirmations taking up to 30 minutes.
Buys and sells: If you are looking to buy or sell any coin other than bitcoin (BTC), you’ll first need to trade it into BTC, and then into your desired coin or sell it. Normally this is done by our trading engine, saving you from having to make two transactions, however this is not currently possible due to the technical issue.
We’ll provide updates as they happen, and thank you for your patience.