Account & ID Verification

How do I increase my purchase limits?

  Account limits are raised/lowered automatically on a regular basis, based on a number of factors including account ...

How long does it take to get verified?

Sign up : Instant Email verification : Less than a minute Bank account verification : It takes banks 1-2 business d...

Why do I need to be verified?

Verification allows us to minimise fraud and keep the cost down for you. It also allows us to provide a fast service...

Manual ID verification

For overseas passport holders or people who have an issue with the verification process, we may be able to manually v...

Where is the activation email?

Activating Your Account If you cannot see the activation email in your inbox... There a few things that may be the ca...

Step by step guide for ID verification

ID Verification involves 2 components. You will need to complete both Green ID and also your Photo ID to have your ID...

Can I change my e-mail address?

Cointree uses email addresses as the unique identifier for all accounts for security purposes. Unfortunately, this do...
Return to top