Account & ID Verification
Step by step guide for ID verification
ID Verification involves 2 components. You will need to complete both Green ID and also your Photo ID to have your ID...
Why do I need to be verified?
Verification allows us to minimise fraud and keep the cost down for you. It also allows us to provide a fast service...
How long does it take to get verified?
Sign up : Instant
Email verification : Less than a minute
Bank account verification : It takes banks 1-2 business d...
Where is the activation email?
Activating Your Account
If you cannot see the activation email in your inbox... There a few things that may be the ca...
How do I increase my purchase limits?
Account limits are determined by our system. If the current limits aren't high enough, we have an option to allow l...
Can I change my e-mail address?
Cointree uses email addresses as the unique identifier for all accounts for security purposes.
Unfortunately, this do...
How do I close my account?
If you would like to close your Cointree account, please click here to submit your request.
Please ensure your Cointr...
Can USA residents use Cointree?
Unfortunately, we are unable to allow trading for residents of USA (United States of America) at this time.
USA resid...
How can I fix the "unable to serve you the page" error?
Some members have reported receiving an error saying "unable to serve you the page" when logging in to the Cointree t...
Manual ID verification
For overseas passport holders or people who have an issue with the verification process, we may be able to manually v...