Mobile App
- Where can I download the Cointree app?
- Does Cointree support Apple Pay, Google Pay, Samsung Pay and other digital wallets?
- Does Cointree support Apple Watch?
- Cash Deposit - Mobile app
- Instant (PayID) Deposit - Mobile app
- Online Deposit - Mobile App
Announcements
- 28th November 2022 - Coin Delistings (ARK, BTCST, GTO, MITH, PERL, PNT & SRM)
- Upcoming Maintenance, 27th November 2022
- New Koinly Tax Tool SSO Integration
- Public Holidays (Reduced Support Hours 26th, 27th of December 2022 & 2nd of January 2023)
- POLY mainnet swap and rebranding plan change to POLYX
- VIDT migration and ticker change to VIDTDAO
General
- Does Cointree have a mobile app?
- What will happen with my ETH or ERC-20 tokens post Ethereum Merge ?
- ETH Merge - What do I need to do?
- What is the ETH Merge?
- What is Bitcoin?
- What Services Does Cointree Provide?
Account & ID Verification
- Why Do I Need to Be Verified?
- How long does it take to get verified?
- Where is the Activation Email?
- How Do I Increase My Deposit Limits?
- Can I Change my E-mail Address?
- How Do I Close My Cointree Account?
Bank Verification
Account Security
- Is Cointree Safe to Use?
- Identifying and Avoiding Scams
- What Are the Password Guidelines?
- What is Two Factor Authentication (2FA)?
- Enabling Two Factor Authentication (2FA)
- Reset Your Two Factor Authentication (2FA)
Depositing AUD & Buying Assets
- How do I deposit using cash at the newsagents?
- How to use the "buy this portfolio" feature?
- How to buy gold?
- How to buy coins using the ‘Recurring Buy’ order type?
- How to use the price alert feature?
- How to buy coins using the ‘Auto buy’ order type?
Trading Bitcoin & Altcoins
Selling Assets & Withdrawing AUD
Receiving Bitcoin & Altcoins
- Why has my deposit not arrived?
- What is a Memo/ Address Tag and why is it needed?
- Which network should I choose?
- How many coins/tokens does Cointree support?
- What coins can I deposit?
- How do I receive coins to my Cointree account?
Sending Bitcoin & Altcoins
- Why do I need a Segwit address to withdraw my Bitcoin?
- Asset is not available to withdraw in drop down
- What coins can I withdraw?
- How much crypto can I withdraw?
- I sent funds to the wrong address, how do I get them back?
- Which cryptocurrencies require an address tag and where can I find it?
Affiliate Program
Tax & GST
- Calculating your crypto taxes with CoinLedger!
- How do I use Koinly at tax time?
- Crypto Tax Time! | How to integrate your transactions with Koinly
- Is Cointree tax-time friendly?
- How do I download my orders list?
- Do I need to pay GST?