Announcements
- 8th June 2022 - Crypto Withdrawal System Upgrade
- Instant deposit feature released!
- 30th June 2022 - Tribe (TRIBE) coin delisting
- LUNA (Old) / LUNC Withdrawals now supported
- LUNA (Old), migration and ticker change to LUNC
- 22nd June 2022 - AUD Deposit Options Temporarily Unavailable for 15 Minutes
General
Account & ID Verification
- Step by Step Guide for ID Verification
- Why Do I Need to Be Verified?
- How long does it take to get verified?
- Where is the Activation Email?
- How Do I Increase My Deposit Limits?
- Can I Change my E-mail Address?
Bank Verification
Account Security
- Is Cointree Safe to Use?
- Identifying and Avoiding Scams
- What Are the Password Guidelines?
- What is Two Factor Authentication (2FA)?
- Enabling Two Factor Authentication (2FA)
- Reset Your Two Factor Authentication (2FA)
Depositing AUD & Buying Assets
- Introducing fee-free PayID/OSKO deposits, starting now!
- How to use the "buy this portfolio" feature?
- How to buy gold?
- How to buy coins using the ‘Recurring Buy’ order type?
- How to use the price alert feature?
- How to buy coins using the ‘Auto buy’ order type?
Trading Bitcoin & Altcoins
Selling Assets & Withdrawing AUD
Receiving Bitcoin & Altcoins
- Which network should I choose?
- Why has my deposit not arrived?
- What is a Memo/ Address Tag and why is it needed?
- How many coins/tokens does Cointree support?
- What coins can I deposit?
- How do I receive coins to my Cointree account?
Sending Bitcoin & Altcoins
- What coins can I withdraw?
- Why do I need a Segwit address to withdraw my Bitcoin?
- How much crypto can I withdraw?
- I sent funds to the wrong address, how do I get them back?
- Which cryptocurrencies require an address tag and where can I find it?
- How do I send cryptocurrency to another wallet?