Mobile App
- Where can I download the Cointree app?
- Does Cointree support Apple Pay, Google Pay, Samsung Pay and other digital wallets?
- Does Cointree support Apple Watch?
- Cash Deposit - Mobile app
- How to deposit AUD on the app?
- How to buy crypto?
Announcements
- Token Rebrand and Swap: Litentry (LIT) to Heima (HEI)
- Token Migration: Fantom (FTM) to Sonic (S)
- 13 January 2025 - Holo (HOT) Trading and Withdrawals No Longer Available
- Public Holidays (Reduced Support Hours 25th, 26th of December 2024 & 1st of January 2025)
- Coin Delistings: WRX (WazirX), AKRO (Kaon), BLZ (Bluzelle)
- Coin Delistings: GFT (Gifto), IRIS (IRISnet), KEY (SelfKey), OAX (OAX)
General
- Does Cointree have a mobile app?
- What will happen with my ETH or ERC-20 tokens post Ethereum Merge ?
- ETH Merge - What do I need to do?
- What is the ETH Merge?
- What is Bitcoin?
- What Services Does Cointree Provide?
Account & ID Verification
- Why Do I Need to Be Verified?
- How long does it take to get verified?
- Where is the Activation Email?
- How Do I Increase My Deposit Limits?
- Can I Change my E-mail Address?
- How Do I Close My Cointree Account?
Bank Verification
Account Security
Depositing AUD & Buying Assets
- Important: Update Your AUD Deposit Details
- PayID Deposit Guide
- Online Deposit Guide
- How do I deposit using cash at the newsagents?
- What are my deposit limits?
- How to buy gold?
Trading Bitcoin & Altcoins
Selling Assets & Withdrawing AUD
Receiving Bitcoin & Altcoins
- Why has my deposit not arrived?
- What is a Memo/ Address Tag and why is it needed?
- Which network should I choose?
- How many coins/tokens does Cointree support?
- What coins can I deposit?
- How do I receive coins to my Cointree account?
Sending Bitcoin & Altcoins
- Why do I need a Segwit address to withdraw my Bitcoin?
- Crypto Withdrawal Fees
- Asset is not available to withdraw in drop down
- What coins can I withdraw?
- How much crypto can I withdraw?
- I sent funds to the wrong address, how do I get them back?
Tax & GST
- Calculating your crypto taxes with CoinLedger!
- How do I use Koinly at tax time?
- Crypto Tax Time! | How to integrate your transactions with Koinly
- Is Cointree tax-time friendly?
- How do I download my orders list?
- Do I need to pay GST?