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Transitioning To Our New Platform
General
Account & ID Verification
Bank Verification
Account Security
Depositing AUD & Buying Bitcoin
Trading Bitcoin & Altcoins
Selling Bitcoin & Withdrawing AUD
Receiving Bitcoin & Altcoins
Sending Bitcoin & Altcoins
BPAY - Bill Payment
Affiliate Program
Tax & GST
SMSF - Self Managed Super Funds

Transitioning To Our New Platform

What is the new platform and why would I want to use it?
Who can use the new platform?
Do I need to create a new account?
Do I need to re-verify my ID for the new platform?
Can I buy bitcoin on this new platform?
Can I still use the old website?

See all 12 articles

General

What is Bitcoin?
What services does CoinTree provide?
Cointree fees and limits
Do I need to create my own wallet?
Can I use CoinTree to pay for ransomware or engage in illegal activities?
Feedback and complaints process

Account & ID Verification

How long does it take to get verified?
Why do I need to be verified?
Manual ID verification
Where is the activation email?
Step by step guide for ID verification
Can I change my e-mail address?

Bank Verification

How do I link my bank account?
Why do I need to link my bank account?
Reset linked bank account
Have not received the 1 cent bank deposit?

Account Security

Is CoinTree safe to use?
What is two factor authentication?
Enabling two-factor authentication
Reset your two-factor authentication
What are the password guidelines?

Depositing AUD & Buying Bitcoin

What payment methods does CoinTree offer?
How do I make an AUD deposit and buy Bitcoin?

Trading Bitcoin & Altcoins

How to Trade Bitcoin & Altcoins on Cointree

Selling Bitcoin & Withdrawing AUD

How to withdraw cash back to your bank account
How do I sell my Bitcoin for AUD?
How much can I sell?
How long does it take to receive the cash?

Receiving Bitcoin & Altcoins

How long does it take for Bitcoin to show up?
Finding and depositing to your Cointree Bitcoin, Bitcoin Cash & Ethereum wallet addresses

Sending Bitcoin & Altcoins

How do I send Bitcoin/Altcoins to another wallet?
How long does it take to send Bitcoin?
Can you cancel pending transactions?
Transferred the wrong amount or to the wrong address?

BPAY - Bill Payment

Pay bills with cryptocurrency - Coming Soon!

Affiliate Program

Affiliate Programme

Tax & GST

Do I need to pay GST?
What information do I need for tax purposes?

SMSF - Self Managed Super Funds

Setting up a Self Managed Super Fund Account with Cointree