From time-to-time, we may delist coins based on a number of factors.
When a coin is delisted, our members are encouraged to either trade the coin for another coin (when possible), or send the coin to an external wallet.
Withdrawal processing time frames
During the initial delisting period, withdrawals are processed every Friday.
Once the initial delisting period has passed, there may be extensive delays depending on how many requests we've received and how much staff effort is involved.
Withdrawal processing fees
During the initial delisting period, withdrawals are processed for free. Please note that like all coin withdrawals, there will be a network/miners fee that will be deducted from the amount sent.
Once the initial delisting period has passed, withdrawals may incur a processing fee depending on how long the coin has been delisted and how much staff effort is involved. Please reach out to our team if you would like to know the exact fee before creating a withdrawal request.
We make no guarantee that coins can be traded or withdrawn once delisted. We will do our best to fulfil requests, however, we are at mercy of external factors such as the stability of the respective coin, maturity of its wallet infrastructure, and support by our exchange partners.