At Cointree, protecting our community is our highest priority. Recently, we’ve seen two types of scams that are circulating widely, and we want you to be aware of them
Impersonation Scams
Scammers are pretending to be Cointree by sending SMS or WhatsApp messages with links to create an account.
- Cointree will never contact you this way
- The only official website is cointree.com — any variation of this address is not us.
- If you’re unsure, always check the website URL and compare it to our official interface.
Remember: Cointree (cointree.com) is a fully regulated Australian cryptocurrency exchange, and we only provide services to Australian residents and citizens in compliance with local regulatory requirements.
Lottery Scams
Scammers may claim you’ve won a prize or lottery and that you must use a cryptocurrency exchange like Cointree to receive your winnings.
- You never need a crypto exchange to collect legitimate lottery winning winnings.
- Be cautious if asked to provide your ID or if you receive a link asking you to upload your ID and record a selfie video — this is not a requirement for claiming a prize and providing your documents to an unknown source can enable them to steal your identity.
- Learn more in our full guide: Crypto Lottery Scams Explained: How to Spot and Avoid Them
Reporting scams
If you think you’ve been scammed, act quickly. ScamWatch recommends contacting your bank or card provider immediately to ask them to stop any transactions. Change the passwords on your devices and online accounts and then report the scam to ScamWatch. Cybercrime such as hacking or identity theft can also be reported to ReportCyber (ACSC). The sooner you act, the better your chance of limiting losses.