Why Verification is Mandatory
Verification allows us to minimise fraud and keep the cost down for you. It also allows us to provide a fast service without any hidden delays. Similar to banks and exactly like any other regulated digital currency exchange, verifying your identity or completing a KYC (Know-Your-Customer) check is mandatory.
How Much Verification You'll Need
To ensure you have full platform use, you are required to provide all appropriate documents for the specific account type you would like to have.
At minimum, all accounts will need to provide their personal contact details and verification documents.
Verification Levels
Depending on how far you have completed the verification process, there might be limited platform use. Please review the different levels of verification and how they can impact platform features being available to you.
- Signed Up only: you can browse our platform but not perform actions.
- ID verification: you can buy and sell all cryptocurrencies and withdraw coins.
- Bank account verification: you can withdraw fiat (AUD) back to your nominated bank account.
If you are unsure where you are in the verification process and need help verifying your Cointree Account, please reach out to the support team.