Enabling two-factor authentication (2FA) greatly increases the security on your account by requiring a unique, time-sensitive code every time you log in.
In the event of someone getting ahold of your username and password, they would not be able to access your account without the 2FA verification code which helps to keep your Bitcoin safe.
If you don't have a 2FA App already or have questions on having a 2FA app, please see our guide to get started.
Here is a step-by-step guide on how you can activate 2FA on your account:
Step 1:
When you are logged into your account, click the dropdown by your username and select 'settings'.
Step 2:
One the next page, select the 'security' tab.
Step 3:
On the security page, select 'enable 2fa'.
Step 4:
On this page, you will see a QR barcode, and a long key code next to it in red. You can either scan the QR code with your Authenticator app or enter the key into the Authenticator app manually.
Once you have entered this into your authenticator app, you will see a 6 digit code that refreshes every 30 seconds. Enter this code into the verification code field and click verify.
And that's it! Your 2FA is now activated.
Logging in with 2FA
Each time you log in to Cointree, you will prompted to enter a code from your 2FA app:
- Open your 2FA app.
- Locate the code for your Cointree Account.
- Enter the 6-digit code in the box provided on the Cointree login page.
- Click VERIFY to complete the login process.
Important Notes
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You must open your 2FA app and retrieve a code every time you log in.
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The code is time-sensitive and will change every 30 seconds. Ensure you enter it before it expires.
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If you lose access to your 2FA app or device, you may need to contact Cointree support to recover your account.
If you have any further questions about the process or if you have lost access to your 2FA, please feel free to raise a support ticket.